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F.A.Q. »
Have a Question? Call us at 1.800.339.8055
Our goal is to make your shopping experience with TASTE® as easy and enjoyable as possible. The following are some of the most commonly asked questions we’re asked; if you don’t see your answer here, or need any clarification, please contact us anytime at customercare@tasteunlimited.com.
• Store Locations
• Call us toll free at 1.800.339.9055, or call us locally at 757.425.3011. Business hours are Monday through Friday 9am to 5pm EST.
• E-mail us at customercare@tasteunlimited.com
• Taste Unlimited, 6464 Hampton Boulevard, Norfolk, VA 23508
VISA, MasterCard, American Express, Discover, and Taste Gift Cards (just one Gift Card per transaction)
To protect your personal information, we will prompt you to reset your password, using the link below.
Please visit this password retrieval page. and type in your email address. We will send you an e-mail with step-by-step instructions to guide you through the process.
The Commonwealth of Virginia requires us to collect a 5% sales tax on all orders placed by Virginia residents and on all orders from non-Virginia residents shipping to Virginia addresses.
SHIPPING & DELIVERY: We ship to any street address in the continental U.S. using UPS. Sorry, no shipments to PO Boxes or APO and FPO addresses. Orders are usually shipped within two business days after date of receipt unless a later desired delivery date is specified (use the comments box on the "shipping" page during checkout). Also note that if your order contains perishable items or wine, we may hold your order to ship the following Monday to protect the quality of your products. Standard Shipping generally takes between 1 and 7 business days to arrive (does not include Saturdays, Sundays, and holidays), depending on the recipient’s location and its distance from Virginia.
SHIPPING PRICES*: Our Standard Shipping & Handling charges are based the on pre-tax value of total merchandise going to one street address as follows:
| MERCHANDISE TOTAL CHARGE | Cost of Shipping & Handling |
|---|---|
| $0-19 | $9 |
| $20-39 | $12 |
| $40-79 | $15 |
| $80-99 | $18 |
| $100-149 | $20 |
| $150 and above | Add 15% to the total order price |
*Second Business Day Shipping & Handling is available for an additional $15 per address (UPS holidays excluded). Orders must be received by 1pm EST two business days prior to the desired delivery date.
STANDAND SHIPPING & HANDLING TIMES: Please allow two business days for us to fulfill your order, plus the estimated shipping time indicated in the map below, to calculate the estimated arrival date of your shipment. Please bear in mind that the number of days indicated below refers to the number of business days (does not include Saturdays, Sundays or UPS holidays).
HOLIDAY DEADLINES: To ensure arrival in time for Christmas, please note the following shipping deadlines:
Thursday, December 15 at 1pm is the deadline for orders going to the Orange Zone.
Friday, December 16 at 1pm is the deadline for the Red Zone.
Monday, December 19 at 1pm is the deadline for the Green Zone.
Tuesday, December 20 at 1pm is the deadline for the Brown Zone.
Wednesday, December 21 is the deadline for the Yellow Zone.
Absolutely! Either place your order by phone at 1.800.339.8055, and let us know you would like to delay your ship date or use the comments box in the "shipping" page during online checkout. Also, if cookies are enabled on your computer, items placed in your shopping bag will be held there for you to come back and complete your order for up to 3 weeks.
Our only acceptable outcome is 100% customer satisfaction. If for any reason you are disappointed in our products, shipping or customer service, please contact us, and we will make it right, whatever it takes.
Definitely! We’ll send you an e-mail confirmation shortly after your order is placed.
With ease! Once your package is shipped, UPS will send you an e-mail which has all the information you need. This e-mail will provide the tracking number(s) for your package(s), with which you can track your package(s) using UPS's website.
We totally get your concerns about entering personal information online. Please know that TASTE® is 100% committed to respecting your privacy, including your name, address, e-mail address, and telephone number. You can be assured that we will not sell, share, or rent your contact information with any other parties. We may use your information to contact you at a later date about new products or news from TASTE®, but you may always elect out of our notification at any time using the Safe Unsubscribe link included with every e-mail we send.
All TASTE® transactions are encrypted and take place over a secure server. If for any reason you feel uncomfortable sending your information over the Internet, you can place your order by phone, Mon-Fri between 9-5, at 1.800.339.9055.
Trust us on this one; no one wants Chocolate Peanuts that have been in Virginia summer heat, in the back of a UPS truck for two days. We’ve taken out the guesswork for you and indicated which items are available to ship seasonally.
Because of the often-prohibitive cost of UPS Next Day Delivery for packages, it is not an option we typically offer. HOWEVER, if you positively-absolutely need to ship an item next-day, we can certainly do our best to accommodate. When doing so, it’s best to call early in the day. Please call us at 1.800.339.9055 for more information.
Many of our products are available nowhere but here. We take great pride in being able to offer you a variety of quality products that bear the TASTE® name. Our TASTE® product line features homemade cheese spreads and crocks, signature nuts and nut mixes, cheese straws, extra virgin olive oil, coffee and other delicious food and drink. If it has our name on it, you know it has been exhaustively taste tested (by many very happy staff members) and contains only the finest, often locally-sourced, ingredients.
You can become a TASTE® BUD by joining TASTE Rewards™. Once you sign up, every dollar you spend at the TASTE® location where your account is established earns credit toward Brownie Points Rewards. In addition, we'll track all your lunch purchases for you to earn Baker's Dozen Rewards. For all the delicious details, see our TASTE Rewards™ page. Unfortunately, online purchases do not currently qualify towards TASTE Rewards™.
Yes! We can help you select the perfect corporate gifts for your company. We can customize any gifts to meet your needs-including incorporating items with your company logo and your company colors. Our corporate gift guru Sabrina Kavadias will work with you hands-on to find (or create) the perfect gift at the perfect price. They may be contacted at 757.425.3011 x 226, or sales@tasteunlimited.com.
Of course. However, we can only accept one gift card per online transaction.
Gift cards are sent via standard U.S. Mail, and there is a $2 handling fee per mailing address. Sorry, rush delivery is not available, but Gift Cards area also available at all TASTE® locations.
Yes, they are valid for five years from the date of issuance.
We don’t recommend it; your TASTE® Gift Card should be treated as if it were cash. TASTE® is not responsible for lost, stolen, or damaged cards or any unauthorized use.
Gift Cards are redeemable for goods and services only and cannot be exchanged for cash.
Please visit this link to our e-newsletter sign-up form and become a TASTE Bud. You'll be "in-the-know" on TASTE® happenings, products, recipes, entertaining ideas and more!
Though we may be heartbroken,we would understand. When you receive any of our e-newsletters, there is a link at the bottom that says, "SafeUnsubscribe" that you may click on. Or you may simply call us at 1.800.339.8055 to let us know you wish to unsubscribe, and we will promptly take you off our mailing list.
Looking for a fun, family-oriented work adventure? We are always searching for enthusiastic individuals who are either passionate or willing to learn about great food and wine. Above all else, we require a commitment to superior customer service. If this sounds like a good fit for you, visit our Join Team TASTE™ page.
You must be at least 21 years of age to purchase or receive wine from TASTE®. Proof of age may be required at time of delivery.
We ship our gifts throughout the continental United States; however, many states prohibit out-of-state retailers from shipping wine to residents of their state. Unfortunately, these state laws on wine shipping are complex and change frequently. Worse still, local laws in several states restrict shipping to certain zip codes. We make every effort to remain in compliance with the regulations of the states and localities where wine shipments are restricted. For more details or help, feel free to give us a call at 1.800.339.9055 and we’ll answer all your questions!
Below is a list of (14) states into which wine shipments may be restricted:
Connecticut*
Florida*
Georgia
Idaho*
Indiana
Kentucky
Maine
Maryland
New Hampshire*
New York*
Oklahoma
Tennessee
Texas*
Utah
*Zip code restrictions.
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